Policy/Terms and Conditions mattress


*Terms and Conditions:

12312 N May Ave. Oklahoma City, OK 73120.  Our online services can be found at newlife-furniture.com and email to sales@themattressplace-ok.com.  We have a second location at 1339 SW 59th St. Oklahoma City, OK 73119.  Hours of operation are subject to change, check our Google Business page or call 405-900-0405 for up to date times.

Warranty:  We offer warranties on all new merchandise displayed in our showrooms, purchased on our website, purchased through our distribution partners, or purchased as new in store.  Floor Model** Furniture has no warranty, the sale is “as is”.  Floor Model** Mattresses may be exchanged within 7 days from the date of purchase.

Prorated warranties include repair, then replacement of manufacturer defective goods.  One (1) service call per item is included in the warranty.  Prorate is 100% cost to us in year one, decreasing by 10% each year, at a 50% cost to us 50% cost to customer at halfway point.

Non-Prorated warranties include repair, then replacement, of manufacturer defective goods.  One (1) service call is included in warranty.  Non-Prorate means we cover 100% of the cost to repair or replace for full length of warranty.

†Exchange Policy:  Our policy is to offer a 30 night exchange of mattresses, requiring a 20 night in home minimum.  This exchange period also requires the purchase, and use, of a Malouf © Encase LT mattress protector.  A 10% restock fee is assumed.  The burden rests with the customer to transport the product in the event of a return or exchange.  We can provide the transportation for a fee.

‡Delivery:  Delivery options and location information must be provided at time of purchase.  Customer is expected to have an adult present at the delivery location, at scheduled delivery time frame.  If we make the drive to the delivery address, and no adult is present, product will not be delivered, delivery will be considered “service rendered” and another delivery fee will apply for additional attempts to deliver.  Customer must sign for the delivery, consenting that merchandise was received in proper working condition, releasing The Mattress Place of any obligation thereafter.

We offer three (3) delivery options, “Curbside”, White Glove”, and “Haul Away”.

“Curbside” delivery refers to only transportation from store location to customer address.  Address required at time of sale.  Delivery fee is calculated as $0.50/mile round trip, plus $10 base fee.

“White Glove” delivery is in addition to the “Curbside” delivery fee.  This includes transportation and set up of merchandise.  Fee is subject to change based on difficulty of setup.  Deliverer is expected to remove waste material from packaging.

“Haul Away” delivery is a seperate fee.  “Haul Away” refers to the removal of, one (1) mattress set, or one (1) sofa, or one (1) loveseat, or one (1) bedroom set, from the customer’s property.  Haul away is contingent on inspection of items.  If items are deemed contaminated, they will not be hauled. Other items may be removed for an additional fee.

**Floor Model sales:  Floor model merchandise is not covered by the original warranty.  Floor Model mattresses may be exchanged, per conditions of the Exchange Policy with the exception of the 30 day period becomes a 7 day exchange period, and the Restock fee becomes 50%.

In-Store LayAway:  The Mattress Place offers an in-store layaway program.  This program requires a down payment of 20% of the total cost of merchandise.  Payments are expected on a regular schedule to be agreed to at time of purchase.  Customer is required to provide a photo ID as well as reliable contact information.  If no payments, and/or communications, are made within a 90-day period, Layaway is considered void and customer forfeits the money paid.  In the event that a layaway plan is canceled by the customer, they are eligible to receive a refund of the money paid to date, minus the 20% down payment.

Privacy Policy:  We respect the privacy of our customers.  We do not store customer payment info on file.  We will not give out your info to any third party buyers.    † ‡ • ⁑ ⁎ ⸹ ⸸